Shipping Policy
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General Information
We strive to process your order as quickly as possible and deliver your goods within the specified delivery times. However, please note that delays may occur due to factors beyond our control, such as customs clearance or unforeseen events.
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Delivery Times
2.1. Germany: The typical delivery time within Germany is usually 6-10 business days from the time of shipment. Please note that weekends and public holidays are not included in the delivery time.
2.2. Europe: For deliveries to other European countries, the delivery time is generally 10-14 business days from the time of shipment. Again, weekends and public holidays are not included in the delivery time.
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Shipping Partners
We work with reliable shipping partners to ensure that your order arrives safely and on time. The specific shipping partners may vary depending on the destination.
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Shipping Costs
Shipping costs will be displayed during the checkout process and may vary depending on the delivery address and weight of the goods. Please be aware that additional customs duties or taxes may apply, which will be the responsibility of the customer.
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Tracking Your Shipment
Once your order has been shipped, you will receive a shipping confirmation along with a tracking number. With this number, you can track the status of your delivery online and see the estimated delivery date.
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Undelivered Shipments
If your order does not arrive within the specified delivery time, please contact our customer service. We will promptly address the issue and find a solution.
Please note that the indicated delivery times are only estimates and can be affected by various factors. We do our best to process your order as quickly as possible and ensure a smooth delivery.
If you have any further questions about shipping, please do not hesitate to reach out to us.
